Shipping policy
Thank you for shopping with Swaroski. We are committed to delivering your kitchen and home products as efficiently and securely as possible. Please review our Shipping Policy below for information regarding order processing, shipping times, and deliveries.
1. Order Processing
- Orders are processed Monday through Saturday during our business hours.
- Please allow 1–3 business days for order processing and verification before shipment.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
2. Shipping Destinations
We currently ship to customers in multiple countries. Shipping availability may vary depending on your location.
If we are unable to deliver to your address, we will contact you using the details provided at checkout.
3. Estimated Delivery Times
Estimated delivery times begin after the order has been processed.
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- United States & Canada: 3–7 business days
- Australia & New Zealand: 7–15 business days
- Other International Destinations: 10–20 business days
Please note that these delivery estimates are provided for guidance only and are not guaranteed.
4. Shipping Costs
Shipping fees are calculated at checkout based on the delivery destination, order value, and applicable shipping method.
From time to time, HomeIno may offer promotional free shipping on eligible orders.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer. HomeIno is not responsible for delays caused by customs clearance procedures.
6. Tracking Your Order
Where tracking is available, you will receive tracking details via email once your order has been shipped.
If you have not received your tracking information within a reasonable period after dispatch, please contact our customer support team.
7. Delivery Delays
While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Carrier disruptions
- High seasonal demand
- Public holidays
- Incorrect or incomplete shipping information provided by the customer
HomeIno shall not be liable for delays resulting from such events.
8. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.
If an incorrect address is provided, please contact us immediately. We cannot guarantee that address changes can be made once an order has entered processing or has been dispatched.
Additional shipping charges may apply if a package must be re-shipped due to incorrect address information.
9. Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
To assist with our investigation, please provide:
- Your order number
- A description of the issue
- Photographs of any damaged packaging or products, where applicable
We will work with the shipping carrier to help resolve the matter and determine an appropriate solution.
10. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Email us at contact@swaroski.store
Call us at +1 (760) 935-6501